Free Exchange / Hassle-Free Return Policy
100% Money-back Guarantee:
You may exchange or return your Period Panteez
Period Panties within 30 days from your order date for a different size or full refund of the purchase price
minus the shipping* and other possible shipping-related charges.
understands we are all unique, especially our body types. And we know it is hard to buy clothing online without trying it on sometimes.
So we have decided to provide one free exchange for all customers! That way you can purchase without fear that it won't fit, or have to
buy one of each size to see which one fits and return the rest. We just want more than anything for you to
get the correct size without fear of having to pay an additional cost! :)
The item must be returned in excellent, and its original condition, have the original tags still attached,
and with all paperwork and accessories to ensure credit.
Exchanging or Returning an Item:
- Credit for gift certificates will be issued to the original purchaser. Gift Baskets and Period Paks do not apply.
- Items ordered on www.periodpanteez.com cannot be returned to land based stores that sell Period Panteez products.
- Please note that we can only accept returns if the merchandise was directly purchased from www.periodpanteez.com
(or Period Panteez LLC directly). At this time, we cannot process returns from retail stores and/or other online retailers.
Please see the return policy for the store in which you purchased your product, and they should be able to assist you.
- We cannot accept used, nor washed, underwear under any circumstances.
To exchange/return items purchased online, please follow these steps:
- Please make copy of your receipt to keep for your records, and send the original back with the Period Panteez.
- For Exchanges: Please write the size and color you would like to exchange your Period Panteez with.
For your convenience, we will charge the shipping cost (below) to the card on file.
For Refunds: Please write the reason for the return on the receipt.
- Pack the item(s) securely in shipping packaging. Please include all items and your receipt.
All items must be returned in excellent condition, with original hang tags still attached, to ensure credit.
- Please remove (or cover) all extra labels from the outside of the package before returning.
- Ship the package back to
using the United States Post Office (www.usps.com) since they are being shipped to a P.O. Box.
We recommend you use a traceable and insurable shipping method. All shipping charges must be pre-paid.
- Keep the Return Tracking Number for your return package to monitor delivery status.
|Period Panteez LLC
|Attn: Exchange/Return Department
|P.O. Box 13004
|Hamilton, OH 45013
To speak with our Customer Service Department, please click here to contact us.
* This includes $9.95 for those who receive free/discounted shipping on orders of 3+ pair (or $19.95 for orders of 10+ pair).
Alternatively, your shipping charge will be pro-rated if you purchase 3+, and you exchange for less than 3 pair.